Our Responsible Gaming Commitments
878bd takes responsible gaming seriously. We have built a comprehensive framework of player-protection tools, age-verification procedures, and support pathways designed to keep every player on the 878bd platform safe. These are not optional extras — they are a fundamental part of how we operate.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active, it cannot be increased for a minimum cooling-off period of 24 hours, giving you genuine control over your spending.
Self-Exclusion
If you feel that gambling is becoming a problem, you can request a self-exclusion of 6 months, 1 year, or 5 years. During this period your account will be fully suspended and you will not be able to register a new account.
Time-Out Features
Need a short break? 878bd offers time-out periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended. No promotional emails will be sent during this period.
Reality Checks
Enable on-screen reminders that display how long you have been playing and a summary of your session activity. Reality check notifications can be set at 15-minute, 30-minute, or 60-minute intervals.
Age Verification
Every 878bd account holder must be 21 years of age or older. We verify age at registration using NID or passport data, and we conduct additional checks when processing withdrawal requests above certain thresholds.
24/7 Support
Our responsible gaming support team is available around the clock via live chat and email. If you are concerned about your own gambling — or someone else's — please reach out. All conversations are treated with complete confidentiality.
Player Protection Tools
878bd provides a full suite of account-level tools that put you in control of your gambling activity. All tools can be activated via your account settings or by contacting our support team. Restrictions take effect immediately upon activation; relaxations of any limit require a mandatory review period.
Deposit Limits
Set a maximum deposit amount per day, per week, or per calendar month. If you wish to increase a limit, a 24-hour cooling-off period is required. Decreases take effect immediately. Limits are linked to your account and apply across all payment methods including bKash, Nagad, Rocket, and Upay.
Loss Limits
Set a maximum amount you are willing to lose in a given time period. Once your loss limit is reached, your account will be restricted from placing further bets until the limit period resets. Loss limits can be applied daily, weekly, or monthly.
Session Time Limits
Define the maximum duration of a single gaming session. When your session limit is reached, you will be automatically logged out. This tool is particularly effective at preventing extended unplanned play sessions during late hours.
Time-Out
A time-out suspends your account for a chosen period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. All marketing communications are paused for the duration. Time-outs cannot be reversed early.
Self-Exclusion
Self-exclusion suspends your 878bd account for a minimum of 6 months. Available periods are 6 months, 1 year, 3 years, and 5 years. During self-exclusion, winnings accumulated before the exclusion is applied will be settled normally. Self-exclusion cannot be reversed before the end of the chosen period.
Marketing Opt-Out
You can opt out of all promotional communications at any time via your account notification settings. This includes bonus offer emails, SMS alerts, and WhatsApp promotional messages. Opting out of marketing does not affect transactional account communications such as deposit confirmations or withdrawal approvals.
How to Activate: All responsible gaming tools are accessible from the My Account > Responsible Gaming section after logging in to your 878bd account. Alternatively, contact our support team at [email protected] and a member of the team will activate the requested tool on your behalf within one business hour.
Age Policy — 21+ Only
878bd is strictly an adult platform. All users must be 21 years of age or older to register an account, make a deposit, or place any bet on the Platform. This requirement applies to all users in Bangladesh regardless of the game type or bet amount.
How We Verify Age
At the point of registration, users are required to confirm that they are 21 years of age or older. Full identity and age verification is completed during the KYC process, which is triggered before any withdrawal request is processed or when a deposit threshold is reached. We cross-reference submitted NID or passport details with third-party identity verification services to confirm authenticity and age.
Underage Gambling Prevention
878bd uses a combination of registration-level age declaration, document-based KYC verification, and ongoing account monitoring to prevent underage gambling. Where automated systems flag an account as potentially belonging to a minor — for example, due to inconsistent biographical data — the account is suspended pending a full manual review. Deposits are frozen and no withdrawals are processed until verification is complete.
If you are a parent or guardian and you believe your child has registered a 878bd account, please contact us immediately at [email protected]. We will investigate promptly, suspend the account, and return any deposited funds.
Parental Controls: We strongly encourage parents and guardians to use third-party parental control software to restrict minors' access to online gambling sites. Tools such as Net Nanny, Kaspersky Safe Kids, and similar parental control applications can help ensure that gambling websites are blocked on shared family devices.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself or in someone you care about. The following warning signs may indicate that gambling is no longer a recreational activity and may be causing harm. If you recognise several of these signs, we strongly encourage you to use our self-exclusion tool or contact our support team immediately.
Important: Recognising even a few of these signs is a reason to pause and seek support. Problem gambling is a recognised behavioural condition, not a character flaw. Help is available — please do not wait until the situation worsens before reaching out to our team or an external support organisation.
Self-Assessment Questionnaire
The following questions are adapted from recognised responsible gaming assessment frameworks. Consider each question honestly and reflect on your answers. If you answer "Yes" to three or more questions, we strongly recommend activating a deposit limit, time-out, or self-exclusion on your 878bd account, and considering speaking with a professional support service.
Have you ever spent more money gambling in a single session than you originally planned to spend?
Have you ever borrowed money, sold belongings, or missed a bill payment in order to gamble?
Have you ever tried to win back money you had lost by continuing to place bets (chasing losses)?
Has gambling ever caused tension, arguments, or serious concerns in your relationships with family or friends?
Have you ever felt the urge to gamble with increasing amounts of money in order to get the same level of excitement?
Have you ever felt restless, moody, or irritable when trying to reduce or stop gambling?
Have you ever lied to hide the extent of your gambling activity from people close to you?
Have you ever gambled as a way to cope with feelings of stress, anxiety, loneliness, or depression?
This questionnaire is for self-reflection only and does not constitute a clinical diagnosis. If your answers concern you, contact our support team at [email protected] or reach out to a professional counselling service. Taking action early makes a significant difference to recovery outcomes.
Getting Help from 878bd
If you are concerned about your gambling — whether it is a minor worry or a serious problem — the 878bd responsible gaming team is available at any time. All conversations are handled with complete discretion and are never shared with other departments or used for marketing purposes.
| Contact Method | Details | Availability | Response Time |
|---|---|---|---|
| [email protected] Subject: Responsible Gaming Request |
24/7 | Within 3 business hours | |
| Live Chat | Available on the 878bd platform after login | 24/7 (BST, UTC+6) | Immediate |
| +880 1700 878 878 | 09:00–22:00 BST | Within 30 minutes |
What Happens When You Contact Us
When you reach out to our responsible gaming team, a dedicated support agent will discuss your situation with you confidentially. They can activate any of our player protection tools on your behalf immediately, provide guidance on external counselling resources available in Bangladesh, and ensure that your account is treated with the appropriate level of care throughout the process.
If you request a self-exclusion during a support conversation, the exclusion is applied to your account within one business hour. You will receive a confirmation message once the exclusion is active. No betting activity is possible from the moment the exclusion is confirmed.
External Support Organisations
In addition to the tools and support offered directly by 878bd, several independent organisations provide free, confidential counselling and support services for individuals affected by problem gambling. We encourage all players who are concerned about their gambling behaviour to consider reaching out to one of the following organisations.
Kaan Pete Roi — Bangladesh
A free emotional support and mental health helpline operating in Bangladesh. Available to anyone experiencing emotional distress, including gambling-related anxiety, financial stress, and relationship difficulties caused by gambling. Available by phone and online.
Gamblers Anonymous
An international fellowship of individuals who share their experiences, strengths, and hopes to help each other recover from gambling problems. Online meetings are accessible to participants based in Bangladesh. No fees, no registration, fully anonymous.
Gam-Anon
A support network specifically for the families and close friends of people affected by problem gambling. Provides guidance on how to support a loved one through recovery without enabling harmful behaviour. Online meetings available internationally.
GamCare Online Support
GamCare provides free online information, support, and counselling for anyone affected by problem gambling. Their live chat service and online forum are accessible to users based in Bangladesh without any membership requirement.
You Are Not Alone: Millions of people around the world experience gambling-related difficulties at some point in their lives. Seeking help is a sign of strength, not weakness. Whether you contact 878bd directly or reach out to an independent organisation, taking the first step is what matters most.
Protecting Minors in Your Home
878bd is committed to ensuring that individuals under 21 cannot access our platform. However, we also recognise that parents and guardians play an equally important role in protecting young people from exposure to online gambling content. The following guidance is provided to help families take additional precautions at home.
Use Parental Control Software
A range of parental control applications are available that can block access to gambling websites across all devices in your household. These tools typically allow parents to set category-level filters (blocking all gambling-related domains), apply time restrictions on internet usage, and receive activity reports. Recommended options for Bangladesh users include Net Nanny, Kaspersky Safe Kids, Qustodio, and Google Family Link (for Android devices).
Keep Devices and Accounts Secure
Ensure that your 878bd account login details are never visible to or accessible by anyone under 21 in your household. Use a strong, unique password for your account and enable account login notifications so that you are alerted to any unauthorised access attempt. Log out of your account fully after every session, especially on shared devices.
Have Open Conversations
Educating young people about the realities of gambling — including the statistical likelihood of losing money and the risks of developing a gambling habit — is one of the most effective forms of prevention. Open, honest conversations about gambling as a form of adult entertainment, not a reliable income source, can significantly reduce the likelihood of problematic gambling behaviour developing later in life.
Report Underage Access: If you believe a person under the age of 21 has accessed 878bd using your account or by creating their own account, contact us immediately at [email protected]. We will investigate within 24 hours and take all necessary steps to prevent further access. Your identity and the report details will remain confidential.
Play Responsibly with 878bd
Gambling is meant to be entertainment. Set your limits, use our tools, and enjoy cricket betting, slots, and live casino on the 878bd platform — always within your means.